Terms and conditions

Cancellations and refunds

All changes or cancellations must be requested in writing via e-mail (info@partyatthecave.com and reservas@partyatthecave.com). Verbal cancellations will not be accepted.

Refunds for services cancelled within the permitted time limits will only be made to the same credit card used when booking.

Cancellation fees will be calculated, and the customer will be informed via e-mail.

IMAGINEPUNTACANA® will make changes to the RESERVATION date without charge.

IMAGINEPUNTACANA® reserves the right to charge an administrative fee not to exceed $10.00.

Cancellations of reservations

From 5 days before the booking date, the reservation will be cancelled FREE OF CHARGE.

From 2 days prior to booking, a 10% charge applies.

From 24 hours before the party, a 50% charge applies.

NO SHOW (no show, QR not read), 100% charge applies.

For reservations made on the same day of booking, no changes or cancellations will be applied, so it will be a 'No Show'.

Payment requirements

For credit or debit card payments, the cardholder must present his or her bank card and official photo identification.

IMAGINEPUNTACANA® staff will ask for identification from each person arriving with a reservation previously made online. Guests must sign in on arrival and leave a copy of their documentation at the box office.

Without these signature and identification requirements, IMAGINEPUNTACANA® will not provide the service booked.