ANY QUESTIONS?
FIND YOUR ANSWERS
Do you provide transportation from all hotels in Punta Cana?
We offer transportation for three zones in Punta Cana: Zone 1 – Central Bávaro and Cabeza de Toro, Zone 2 – Uvero Alto and Macao, Zone 3 – Cap Cana/Punta Cana Resort. Use our hotel search tool to find your hotel.
How do I book transportation?
To book the transportation service, contact us directly via WhatsApp.
What time will you pick me up and drop me off?
You will receive an email the day before the event with your hotel pick-up time. Drop-off is at 2 AM when the nightclub closes.
If I want to return to the hotel before 2 AM, is transportation available?
We offer additional transportation for guests who wish to return to their hotel earlier in the evening.
What is the process if I bought the ticket online?
You only need to show your confirmation email and enjoy The Cave. Additionally, you will have priority access and guaranteed entry even with restricted capacity.
What days are you open?
We are open every Saturday night, but we also open on some Fridays and random days. Check our website calendar for upcoming dates and events.
Is there an option for those who don't want to drink alcohol?
All options include house drinks, but we have non-alcoholic options in our Open Bar for those who prefer not to drink alcohol.
What is the open bar?
The open bar entry allows you to enjoy unlimited drinks for four hours.
What is the difference between regular and premium open bar?
With the regular open bar, you can enjoy drinks from national brands, while the premium open bar includes top international brands.
What can I do if I haven't received the confirmation email?
Contact us via Instagram at @imaginecave or whatsapp, and we will resolve your case promptly.
Is there a dress code?
Yes, the dress code is smart casual. For themed parties, we will inform a specific dress code to enhance the experience.
Is there a limited capacity?
Yes, we suggest purchasing tickets in advance on our website.
Does the VIP table/booth reservation include access?
Yes, a table allows access for up to 6 people.
What are the operating hours/Until what time are drinks served?
Until 2 AM.
What type of music is played at Imagine?
We have several DJs playing OPEN FORMAT (commercial house, Latin music, etc.) and a dedicated HIP-HOP room. Occasionally, we host guest artists performing their signature music.
How can I get to Imagine Punta Cana?
Contact us via WhatsApp for more information.
Can I return my ticket?
Check our cancellation policy for details.
What is the capacity of each area?
Our rooms have varying capacities, from 250 people in the Fire Room to approximately 3,500 people in the Universe Room. Check out our venue rooms on this link.
Do you have full equipment for large events?
Imagine has hosted major events with international artists, and our space is equipped for the best experience. Contact us to discuss your event needs.
How can I make a reservation?
Contact us via WhatsApp for more information.
Can I reserve a room for private parties?
Yes, Imagine hosts private parties, and you can book one of our rooms for your celebration in an unforgettable location.
Can we host birthdays, banquets, and dinners?
All our rooms are available for private reservations and can be equipped for banquets and dinners.
Do you have promotions for birthdays/weddings?
Yes. For groups of at least 8 people purchasing Open Bar or Premium, the bride/groom or birthday person gets free entry. For VIP table groups, we offer a complimentary bottle of Cava or sparkling wine upon booking. Show your ID or wedding certificate along with your reservation at the entrance to redeem the promotion.