FAQ & HELP

FAQ & HELP

FAQ & HELP

FAQ & HELP

FAQ & HELP

FAQ & HELP

FAQ & HELP

FAQ & HELP

FAQ & HELP

Preguntas frecuentes de clientes

Respondemos a las consultas más comunes de nuestros clientes.

Buy your transport safely

With money back guarantee.See terms and conditions

PROCESS
1. Select a Saturday
2. Add transportation for your area.
3. Enter your data and make the payment
4. The same day of the party you will receive a message with the pick-up time.
TRANSPORT
- Zone 1: Add to the reserve (Bávaro Central and Cabeza de Toro)
- To book transportation for Zone 2 (Uvero Alto and Macao) and Zone 3 (Cap Cana / Punta Cana Resort) write to reservas@partyatthecave.com
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Secure payment:

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*We use 3D Secure technology to guarantee security throughout the purchasing process. In addition, Imagine Punta Cana, based in the USA, manages your payments for greater protection in your transactions.

IMAGINEPUNTACANA® offers flexibility in your reservations:

  • Date changes at no cost within the allowed deadlines (with a maximum administrative fee of $10.00 per change).
  • Refund of tickets within the allowed deadlines (more than 5 days in advance).

Refund according to terms of less than 5 days:

  • 2 days before: 90%
  • 24 hours before: 50%
  • NO SHOW: No refund.

To request changes or cancellations, please contact us by email at info@partyatthecave.com and reserva@partyatthecave.com. Find more details in our terms and conditions.

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Do you have any doubts?

Visit our FAQ or contact us.